Refund policy

Your 30-Day Return Window

You have 30 days from the day you receive your order to return it for a refund. This already includes and goes beyond your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013 — the 30 days is your full window, not an additional period on top of the legal minimum.

How to Start a Return

Email us at the address listed in our store settings with your order number and the reason for your return. We'll send you instructions on where to send it.

Condition for Return

Items should be returned unused, in their original packaging, with all accessories included, whenever possible.

Return Shipping

Return shipping costs are the customer's responsibility, unless the item arrived defective or different from what was ordered — in that case, we cover the cost.

Refund Timing

Once we receive and inspect your return, we'll process your refund within 5–7 business days, back to your original payment method.

Defective or Damaged Items

If your item arrives damaged or defective, contact us with photos as soon as possible and we'll arrange a replacement or refund at no extra cost. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Exceptions

We don't accept returns for items that have been misused or damaged after delivery, or requests made after the 30-day window, except where covered by your statutory rights.

This policy is a general template. Please review it and adjust it to match your actual business practices.